Conversational AI & LLM Safety (Compliance Focus)
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Overview
Are unsafe AI habits secretly exposing your business? 78% of top organisations deploy AI. However, reported AI incidents surged by 56%.
This course turns complex security into simple actions. You will master prompt injection and data leakage. Plus, eliminate dangerous hallucinations and bias very easily.
We even make compliance oversight completely stress-free. Protect your enterprise with practical AI safety today!
Learning Outcomes
Certification Information
Curriculum
1
Module 1: Conversational AI, LLM Risk, and Compliance Responsibility
- 1.1 Conversational AI, Chatbots, Copilots, and LLM System Roles
- 1.2 Organizational Risk Exposure in AI-Enabled Communication
- 1.3 Safety, Trustworthiness, Accuracy, and Accountability Requirements
- 1.4 Compliance Roles Across Legal, Privacy, Security, Product, HR, and Operations
2
Module 2: LLM Safety Risks and Control Challenges
- 2.1 Hallucinations, Inaccurate Outputs, and Misleading AI Responses
- 2.2 Bias, Discrimination, Disparate Impact, and Fairness Testing
- 2.3 Prompt Injection, Jailbreaks, Data Leakage, and Misuse Risk
- 2.4 Human Oversight, Escalation, Review, and Output Verification
3
Module 3: USA Legal, Regulatory, and Enforcement Landscape
- 3.1 FTC, Consumer Protection, AI Claims, and Deceptive Practices
- 3.2 Privacy, Confidentiality, COPPA, HIPAA, GLBA, FERPA, and State Privacy Rules
- 3.3 Employment AI, Civil Rights, ADA, EEOC Guidance, and Bias Audit Duties
- 3.4 Financial, Healthcare, Education, and Public-Sector Compliance Expectations
4
Module 4: AI Governance, Policies, and Compliance Program Design
- 4.1 AI Use-Case Inventory, Risk Classification, and Approval Workflow
- 4.2 Vendor Due Diligence, Contract Controls, and Third-Party AI Assurance
- 4.3 AI Acceptable Use Policy, Employee Controls, and Training Requirements
- 4.4 Documentation, Audit Trails, Monitoring, Incident Response, and Corrective Action
5
Module 5: Technical Safeguards and Operational Assurance
- 5.1 Red Teaming, Safety Testing, Model Evaluation, and Bias Assessment
- 5.2 Guardrails, Retrieval Controls, Content Filters, and Secure AI Agent Design
- 5.3 Access Controls, Data Minimization, Logging, Retention, and Cybersecurity Controls
- 5.4 Continuous Monitoring, Compliance Evidence, Performance Review, and Responsible Deployment
6
Mock Exam
- This practice assessment reviews concepts, scenarios, terminology, and responsibilities. It prepares learners for the final course assessment.
7
Final Exam
- The final exam checks understanding across the complete course. Passing supports the certificate completion pathway.
